STORE POLICY
SHIPPING POLICY
Be assured I have worked out an excellent way to ship products, including custom stained glass work to arrive safely to you.
Small panels or items ship via USPS flat rate priority post. Larger panels ship in custom built wooden crates. All items are fully insured and include tracking. When possible, USPS is used. Larger pieces are shipped via UPS or FedEx and oversized pieces are shipped via a reputable shipping company. Local pickup is always available free of charge and delivery may be possible as well. Just ask!
That being said; accidents do happen.
DAMAGE
If there is damage do not throw away the box. I need pictures of the box and the damage so that I can file a claim.
I will work with you to get the piece back to the studio for repair.
Keep in mind because glass is so heavy (approximately .88 for every sq. ft.), it adds up fast for shipping costs. There is also an additional cost for what is called dimensional weight. This means that even if the package is light, if it is large there is more cost.
Thank you for your understanding.
I do have the best customers ever!
REFUND, RETURN AND CANCELATION POLICIES
As an artist working for you, my goal is to ensure that you are completely happy with your finished product. If you are ever not pleased, I encourage you to discuss things with me and I will make all efforts to make it right.
Custom work is non-refundable and once in-progress, custom projects cannot be cancelled.
For stock items purchased directly from my portfolio, I offer returns within 30 days of delivery. Shipping for returns is at the customer's expense.
If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal.
Though all my work is well packed, all pieces are fully insured when shipped as added protection for both of us. If something arrives broken, I will make it right at no cost to you. Should the crate be damaged, or you can hear the sound of broken glass, please refuse delivery of the item based on the grounds that the item is damaged.
Once delivered, items should be inspected as soon as possible after delivery. If damage is detected, a report should be made to me within 24 hours of delivery. (The odds of making a successful insurance claim are better if the report is made as soon as possible after delivery.) I will file the insurance claim and then replace or repair the item to your satisfaction.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
ACCESSABILITY
A Wry Saylor is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. I aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst A Wry Saylor strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and I am currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator Saylor by commissions@awrysaylor.com
Your feedback will help me make improvements.